Return & Refund Policy

Thank you for shopping with Diva Fine Jewelry and Diamonds.

We are committed to providing high-quality lab-grown diamond jewelry and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

1. Nature of Our Products

All our lab-grown diamonds and jewellery pieces are:

  • IGI Certified (where applicable)
  • Made-to-order or customized
  • Quality checked before dispatch
  • Carefully packed and insured during shipping

Because most of our products are customized and certified, returns are limited as explained below.

2. Returns & Cancellations

❌ Non-Returnable Items

The following items are not eligible for return or cancellation:

  • Customized jewellery (including ring size adjustments, engravings, or custom designs)
  • Loose lab-grown diamonds (IGI certified stones)
  • Orders cancelled after production has started

Since these products are specially made or selected for you, we cannot accept returns for change of mind.

3. Exchange Policy

We only offer exchange in the following cases:

  • You received the wrong product
  • The item has a manufacturing defect
  • The product was damaged during transit

📌 You must notify us within 48 hours of delivery.

To request an exchange, please email us with:

  • Order number
  • Clear photos and/or video of the product
  • Description of the issue

After verification, we will guide you through the next steps.

4. Return Conditions (If Approved)

If a return or exchange is approved:

  • The product must be unused and in original condition
  • Original packaging must be intact
  • Original invoice and diamond certificate must be included
  • The item must be securely packed and shipped

We reserve the right to reject returns that do not meet these conditions.

5. Refund Policy

If your return is approved:

  • Refunds will be processed to the original payment method
  • Refund processing time: 7–10 business days after approval
  • Shipping charges (if applicable) are non-refundable

6. Shipping & Insurance

All our products are shipped with secure packaging and insurance coverage.

In approved return cases:

  • Return shipping costs may be the responsibility of the customer unless the error was on our side.

7. Contact Information

For any return or exchange request, please contact us:

Email: sales@divafine.com

WhatsApp/Phone: +91-74349 09009

Please include your Order ID in all communications.

8. Final Decision

All return, refund, and exchange decisions are at the sole discretion of Diva Fine Jewelry and Diamonds after reviewing the case.

9. Policy Updates

We reserve the right to update or modify this policy at any time without prior notice.